At MIMO By M we offer you a 24-hour return and replacement period in which you are able to check if the product you ordered is broken or having any manufacturing fault at the time of purchase. Any problems must be reported within 24 hours of receiving the item. In the unlikely event that a product is broken upon arrival then a replacement will be issued after the return of broken item.
If your order is being delivered by a courier company then the parcel must be paid for and received before it can be opened and checked. The courier service will not allow you to open the parcel due to their policy. However, if there is any discrepancy or damaged item in your order you should email us within 24 hours and our customer service team will be glad to help you.
Please note that when returning items back to MIMO By M items MUST be in the same condition including product box/packaging/accessories as they were at the time of delivery. If there are any changes made to the item or if there are missing parts/items or if the original packaging is not included then replacement warranty will become void.
MIMO By M has the right to disapprove any return warranty claims if the item is damaged, altered or modified in any way due to misuse, abuse, attempted repair etc. or if the item is damaged due to liquid or moisture exposure.